Terms and Conditions

Retail Website Terms of Business

Many of the seeds that we sell are imported from reputable suppliers. We believe all seeds are correctly named. As these are sometimes open pollinated, occasional variations may occur and we cannot be held responsible other than for replacement of seeds.

Payment For Online Orders

Orders are accepted for New Zealand and Australia only. The currency will be shown for  the country where you login. When you have submitted your order, we will advise the bank account where you can  transfer the order amount. If you login to our website and order from Australia then you will need to pay into the Australian bank account number , and vice- versa for NZ. Once the deposit is cleared in the bank account we will send the seeds.

Shipping

We only ship to  New Zealand and to Australia. There is a standard charge for freight throughout New Zealand will be added to your order. There is a standard charge for airmail for orders to Australia. We only offer NON TRACKED airmail to Australia.

Seeds allowed into Australia

We do not have an export department and therefore cannot take responsibility for lost, stolen or confiscated packages shipped outside of the New Zealand postal system.

Australian customers are responsible for ensuring that the seeds which they order are permitted to enter Australia.  Customers should check the Australian government Department of Agriculture website for information on this at :

http://www.agriculture.gov.au/import/bicon

We will also do our best to assist Australian customers by marking those seeds, on the main seed plant  description page, which we believe are not permitted to be sent  to Australia, but the final responsibility rests with the Australian customer to check Australian regulations before ordering our seeds.

Replacements and Refunds

In the unlikely event that our seeds fail to please you, we are happy to replace them with the same or similar seeds according to your requirements. Should you wish to return goods, please ensure your seeds are sent to us by recorded delivery with a detailed letter of explanation. You will then be given a full refund.

Substitutes

Our website stock levels are usually up to date, however, if we run out of stock after you have ordered , we can generally substitute items for you.  We will contact you if this happens to see whether you would like to do this.

Data Protection

Your personal information is confidential to us and will not be passed on to any third parties.